Warning of collapseThis bailout was shortly after the chief executive of Wonga had warned shareholders that it was nearing the point of collapse and would be likely needing investors to come to the rescue or it would end up in insolvency. In fact, it is thought cashflow at Wonga was so limited that its board is now deciding whether or not to sell some of its assets, and there is also talk of potentially raising more debt. The payday lender has been loss-making in recent years, largely due to regulatory hurdles. It is understood that the chief executive had warned fellow directors as far back as two months ago that the payday lender had been experiencing an increase in complaints about the loans they were providing. These complaints were primarily related to bad credit loans that were given out prior to new rules that were implemented in 2014 by the Financial Conduct Authority (FCA). The knock-on effect of these new rules has triggered a dramatic rise in the number of compensation payouts being given out to customers, which in part has led to the dramatic downfall of one of the pioneers of the payday loan industry. For example, the Financial Ombudsman revealed that complaints about Wonga had increased considerably to over 2,347 in total in the second half of 2017. This number was just 269 two years previously. Furthermore, the chief executive Ms Kneafsey has also stated that the currently pending decision that will be made by the Financial Conduct Authority regarding the time limit of legacy complaints and irresponsible lending has been another problem moneywise for Wonga.
New regulations by the FCAThe FCA took over the regulation of the consumer credit industry from the Office of Fair Trading on 1 April 2014, taking a far more hands-on approach to regulators. Firms, including payday lenders, had to adhere to stricter organisational requirements in order to make the consumer experience fairer, providing additional protection for borrowers that was previously lacking. This was in part due to the FCA’s concern for the vulnerable, who take out these type of loans, who could end up in a spiral of debt due to the lack of regulations on fees and other charges.
The new FCA regulationsWhat are the regulations that have ended up affecting Wonga so much? These were some of the regulations enforced in July 2014 after the FCA takeover:
- Cost caps: this new ruling meant that no borrower would end up having to pay back more than twice what they originally borrowed in fees or interest than the amount they borrowed from a lender, as a way of preventing people getting a spiral of debt. In 2015, this was extended to a cap for those taking out a loan for 30 days and repay on time. The new proposal means that the borrower will never pay more than £24 in fees and interest charges per £100 that they borrow
- Capping fixed default fees: this means that borrowers who aren’t able to repay their loans back on time, can only expect to receive a default charge of no more than £15. Furthermore, interest on unpaid balances and default charges cannot also exceed the initial rate provided.
- Initial cost caps: the FCA has introduced a cap of 0.8% a day, helping to lower the cost for most borrowers. This cap is applicable to all short-term credit loans and their respective interest and fee charges